The Job

Administrator - MS System Center Configuration Manager (SCCM)

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support

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In short

The SCCM Administrator will ensure efficient IT operations by managing SCCM configurations and resolving technical tickets. This role involves performing root cause analysis, providing on-call support, and contributing to knowledge base updates and team training.

Responsibilities

  • Manage SCCM configurations and deployments, ensuring compliance with quality standards, regulatory requirements, and company policies.
  • Provide on-call support for escalated issues, performing root cause analysis and implementing solutions to restore services promptly.
  • Update and manage the knowledge base, train new team members, and coach analysts on SCCM best practices.
  • Independently resolve technical tickets within agreed service level agreements (SLAs) for ticket volume and response time.
  • Enhance customer experience and satisfaction (CSAT) by achieving first call resolution goals and minimizing rejected resolutions or reopened cases.

Requirements

  • In-depth knowledge of SCCM for system configuration and management.
  • Strong analytical skills for effective root cause analysis and troubleshooting.
  • Proficiency in ticketing systems and adherence to SLA requirements.
  • Solid understanding of IT support processes and customer service principles.

Desired Qualifications

  • Optional but valuable certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and your spark.
  • A place that puts its people first.
  • Work with a global technology company.
  • Opportunities to work across major verticals.
#SCCM#System Center Configuration Manager#IT Support#Technical Support#System Administrator#Microsoft
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Applicants

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