The Job

Administrator - Monitoring Tools, Event Monitoring

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · IT Support

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In short

The Tools & Automation Administrator will ensure seamless monitoring and support operations by resolving tickets, providing on-call support, and conducting root cause analysis. This role focuses on enhancing customer satisfaction and operational efficiency through effective use of monitoring tools and adherence to quality standards.

Responsibilities

  • Monitor and analyze system performance using integrated command center tools.
  • Provide on-call support for escalated issues and conduct root cause analysis related to event monitoring.
  • Update and manage knowledge bases, train new team members, and coach analysts.
  • Independently resolve tickets within agreed SLAs.
  • Ensure a positive customer experience and high CSAT by achieving first call resolution.

Requirements

  • Strong understanding of monitoring tools and technologies related to integrated command center and event monitoring.
  • Solid knowledge of Network Operations Center processes and IT support monitoring.
  • Proficiency in conducting root cause analysis and problem resolution.
  • Familiarity with quality assurance standards and regulatory compliance in technical operations.

Desired Qualifications

  • ITIL Foundation Certification (Optional but valuable).
  • Relevant certifications in Monitoring Tools or Event Management (Optional but valuable).

Benefits

  • Supercharge your potential, find your career, and find your spark at HCLTech.
  • A place that puts its people first.
  • Global technology company with presence in 60 countries.
  • Work with clients across major verticals like Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, CPG, and Public Services.
#Monitoring Tools#Event Monitoring#IT Support#Root Cause Analysis#ITIL
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Applicants

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