Administrator - Microsoft Azure - IaaS, Azure Kubernetes Service

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

The IaaS Azure Administrator in Hyderabad will be responsible for supporting and optimizing cloud infrastructure, resolving technical tickets independently using Azure and Terraform, and providing on-call support. This role also involves root cause analysis, knowledge management, and training to ensure high-quality service delivery and customer satisfaction.

Responsibilities

Resolve technical support tickets independently using IaaS Azure and Terraform, adhering to quality standards and SLAs.
Provide on-call support for escalated issues and perform root cause analysis using Azure Kubernetes and Windows Azure PaaS.
Update and manage knowledge bases, conduct training sessions for new hires, and coach analysts.
Ensure a positive customer experience by achieving first call resolution metrics and minimizing case reopens.
Monitor and maintain the performance of Azure IaaS environments, implementing best practices and troubleshooting issues.

Requirements

Proficient in IaaS on Azure and IaC using Terraform.
Strong understanding of Azure Kubernetes and Windows Azure PaaS.
Familiarity with ticketing systems and incident management processes.
Ability to analyze issues and implement effective resolutions independently.

Desired Qualifications

Optional: Azure Administrator Certification.
Optional: Terraform Associate Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark.
A place that puts people first.
Global technology company with over 223,000 people across 60 countries.
Work with clients across all major verticals.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Microsoft AzureIaaSAzure Kubernetes ServiceTerraformAzure KubernetesWindows Azure PaaSTicketing SystemsIncident Management

#Microsoft Azure#IaaS#Azure Kubernetes Service#Terraform#Cloud Administrator#Hyderabad

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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