The Job

Administrator - English, French, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering

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In short

This role provides technical support for Windows environments, requiring fluency in English and French. Responsibilities include resolving tickets, performing root cause analysis, updating documentation, and participating in on-call escalations to ensure a positive customer experience.

Responsibilities

  • Resolve technical support tickets for Windows issues within SLAs, documenting in English and French.
  • Communicate with end-users and internal teams in French and English to provide solutions for Windows incidents.
  • Perform root cause analysis for recurring Windows issues using system logs and diagnostic utilities.
  • Update and maintain the knowledge base in English and French with solutions and best practices for common Windows support scenarios.
  • Participate in on-call escalations for Windows support, managing incidents and providing customer-focused resolutions.
  • Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support.

Requirements

  • In-depth knowledge of Windows Operating Systems, including troubleshooting, user account management, and system administration tasks.
  • Experience with ticketing tools and incident management in a support environment.
  • Strong analytical and problem-solving skills for root cause analysis in Windows environments.
  • Good understanding of documentation practices for knowledge base updates.
  • Advanced customer service orientation with a focus on positive user experience.

Desired Qualifications

  • Microsoft Certified: Windows Client (optional but valuable)
  • ITIL Foundation Certification (optional but valuable)
  • DELF/DALF (French Language Certification) (optional but valuable)

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career at HCLTech.
  • Find your spark at HCLTech.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Windows#Administrator#Technical Support#English#French#Troubleshooting#Customer Experience#Ticket Resolution#Root Cause Analysis#Knowledge Base#On-Call#Team Coaching#ITIL#Microsoft Certified
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Chennai, India

Applicants

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