Administrator - EMC PowerMax, PowerStore

Technology, Data & Digital

In short

The Support Operations Administrator is responsible for resolving technical issues using EMC PowerMax and PowerStore technologies, performing root cause analysis, and managing support tickets within SLAs. The role enhances customer satisfaction through efficient problem-solving and maintaining high CSAT scores.

Responsibilities

Provide technical support and solutions using EMC PowerMax and EMC PowerStore technologies to resolve escalated issues.
Conduct root cause analysis of incidents to identify and implement corrective actions.
Update and maintain the knowledge base and conduct training sessions for new hires.
Manage and resolve support tickets within agreed Service Level Agreements (SLAs).
Enhance customer experience by striving for first call resolution and maintaining high Customer Satisfaction (CSAT) scores.

Requirements

Proficiency in EMC PowerMax and EMC PowerStore technologies.
Strong understanding of NetApp Block Storage Solutions.
Excellent problem-solving skills and ability to perform root cause analysis.
Familiarity with ticketing systems and SLA management.
Effective communication and interpersonal skills.

Desired Qualifications

EMC Proven Professional Certification is recommended but not mandatory.
ITIL Foundation Certification is optional but valuable.

Benefits

Supercharge your potential, find your career, and find your spark.
Work at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

EMC PowerMaxEMC PowerStoreNetApp Block StorageRoot Cause AnalysisTicketing SystemsSLA Management

#EMC PowerMax#EMC PowerStore#NetApp#Block Storage#Technical Support#Root Cause Analysis#Ticketing Systems#SLA Management#Nagpur

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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