Account Manager, US Vendor Success Program (VSP)
Logistics, Sales & Operations · Sales & Business Development · Account Management
In short
As an Account Manager for Amazon's Vendor Success Program (VSP) in Bengaluru, you will manage vendors for Amazon Retail US, driving business growth through strategic initiatives and strong relationships. This role involves hands-on work with vendors, data analysis, negotiation, and process improvement to enhance seller experience and business performance. The ideal candidate has a Bachelor's degree and 3+ years of client-facing experience.
Responsibilities
- Manage vendors for Amazon Retail US as part of the RBS VSP Team.
- Develop and implement business strategies to drive growth and improve seller experience.
- Engage directly with Amazon vendors and internal teams to enable vendor growth.
- Utilize negotiation skills and work across functional areas to drive vendor performance.
- Focus on growing business with Amazon vendor partners.
- Analyze operational aspects of vendor businesses, including root cause analysis of issues and opportunities.
- Handle transactional but business-critical activities with a hands-on approach.
- Contribute to business strategy development and identify input metrics that drive growth.
- Build and cultivate relationships with sellers and internal stakeholders.
- Monitor seller satisfaction survey results and establish improvement plans.
- Analyze key metrics to contribute to strategic development of features and programs.
- Identify and simplify areas of unnecessary process or inefficiencies.
- Optimize and scale improvements that benefit a large set of customers.
- Develop mechanisms to create accountability.
Requirements
- Bachelor's degree.
- Experience analyzing data and best practices to assess performance drivers.
- 3+ years of client or vendor facing roles.
- Focus in relationship management and negotiation skills.
Desired Qualifications
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
- Proven track record of building and cultivating relationships with internal and external stakeholders.
- Driving resolutions collaboratively.
- Resolving conflicts.
- Ensuring follow-through with excellent verbal and written communication.
Benefits
- Opportunity to help shape and deliver strategy for managing vendors for Amazon Retail US.
- Thrive in an ambiguous environment where you must develop, implement, and iterate on business strategies.
- Relentlessly high standards and operate as a business owner.
- Work across major functional areas.
- Work on transactional but business critical activities.
- Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST.
- Inclusive culture that empowers Amazonians to deliver the best results for customers.
- Support for individuals with disabilities during the application and hiring process.
#Account Management#Vendor Success#US Market#Retail#Business Growth#Relationship Management#Process Improvement#Data Analysis#Negotiation
Company
Amazon
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant