In short
As a Customer Relations Employee at IKEA in Shenzhen, you will be responsible for building and maintaining long-term customer relationships, providing solutions using IKEA products and services, and handling customer complaints effectively. This role requires a passion for home retail, strong decision-making skills, and the ability to remain calm under pressure.
Responsibilities
- Listen carefully to customer feedback and provide solutions using IKEA products, services, and work processes.
- Handle customer complaints properly and escalate complex situations for efficient resolution.
- Accurately record service information in the system for data analysis and to improve the customer shopping experience.
- Continuously enhance the customer shopping experience using the work manual and IKEA global solutions.
Requirements
- Passion for the home retail industry and ability to adapt to a fast-paced work environment.
- Polite and friendly demeanor, able to withstand pressure and remain calm when facing customer emotions.
- Good decision-making and conflict-resolution skills.
- Customer-facing service experience and after-sales service experience are preferred.
Desired Qualifications
- Experience in face-to-face customer service.
- Experience in after-sales service.
Benefits
- Basic salary + 13th month salary (salary range adjusted annually with market levels).
- Global bonus plan.
- Profit-sharing plan based on employee loyalty.
- Statutory social insurance and housing fund, supplementary pension insurance, supplementary commercial medical insurance.
- Leave system superior to national policies.
- Various health and wellness activities for employees.
- Holiday gifts.
- Discounts on IKEA products.
#customer service#retail#customer relations
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Shenzhen, China
Applicants
Be an early applicant