In short
As a Customer Experience Specialist for commercial space design, you will be the external contact point, ensuring high service standards for customers and partners. Your role involves collecting customer feedback, managing daily operations of the customer service desk and reception, and handling various customer inquiries and requests to optimize the meeting place experience.
Responsibilities
- Act as the external contact window, providing excellent customer experience and high service standards to customers and partners.
- Collect customer/partner feedback and frequently asked questions for the line manager.
- Ensure daily operation of the customer service information desk, LIVAT Junior, and reception area, including emergency handling.
- Maintain the appearance and functionality of customer service areas and devices.
- Provide specific services such as directory inquiries, public announcements, lost and found, gift wrapping, locker service, and handling complaints.
- Conduct customer service satisfaction surveys.
- Manage timekeeping and KRONOS sign-offs.
- Handle courier and mail services.
- Execute engagement activities for co-workers and people in the Centre.
- Greet customers/partners/visitors and answer phone calls.
- Perform other assigned tasks by the line manager.
Requirements
- Knowledge of IKEA concept, culture, and values.
- Understanding of the IKEA brand and Ingka Centres/Livat brands.
- Knowledge of customer experience practices and innovations across industries (retail, meeting places, F&B, leisure, hotel).
- Understanding of customer behavior, needs, aspirations, and translating insights into relevant ideas and solutions.
- Knowledge of customer-centric approaches before, during, and after visits.
#Customer experience#Commercial#Design#Retail#Customer Service
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Beijing, China
Applicants
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