Transportation Representative, Transportation Representative
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
As a Transportation Representative (L2 Associate) at Amazon, you will be the main point of contact for delivery partners, addressing their concerns and identifying areas for process improvement. This remote, full-time role requires excellent communication and problem-solving skills, along with a degree and familiarity with Microsoft Office Suite.
Responsibilities
- Act as the primary interface between Amazon and delivery partners.
- Troubleshoot delivery partner issues and provide process improvement suggestions.
- Communicate effectively in a clear and professional manner.
- Provide prompt and efficient service to delivery partners.
- Manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills.
- Maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends.
Requirements
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly.
- Good comprehension skills.
- Ability to concentrate without distraction.
- Ability to work successfully in a team environment and independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
Desired Qualifications
- Logistics background.
- Experience in a similar role.
- Proficient in Excel.
#Transportation Representative#L2 associates#delivery partners#customer service
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
India
Qualification
Undergraduate
Applicants
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