SeniorAdministrator - Monitoring Tools, Event Monitoring
Technology, Data & Digital
In short
The Sr Administrator in Support & Operations is responsible for advanced technical support, troubleshooting complex incidents, and conducting root cause analysis using monitoring and event management tools. This role emphasizes ensuring timely resolution, adherence to SLAs, and driving positive customer experiences through effective incident management and collaboration.
Responsibilities
- Provide advanced technical support by analyzing and troubleshooting complex incidents using monitoring tools and event management systems.
- Conduct root cause analysis for escalated incidents and implement effective solutions.
- Update and manage the knowledge base, train new team members, and coach analysts.
- Monitor system performance and security alerts through integrated command center tools.
- Achieve first call resolution and actively manage ticket resolutions to minimize reopens and enhance Csat scores.
Requirements
- Advanced proficiency in monitoring and event management tools.
- Strong understanding of IT support processes and incident management frameworks.
- Familiarity with security best practices and technical troubleshooting methodologies.
- Excellent analytical and problem-solving skills, with the ability to work under pressure.
- Effective communication and collaboration skills to liaise with multiple support teams.
Benefits
- Itil Foundation Certification (Optional But Valuable)
- Relevant Technical Certifications In Monitoring Tools Or Network Operations (Optional But Valuable)
#monitoring#event monitoring#technical support#incident management#root cause analysis#IT operations
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant