The Job

MS Engagement Lead (Sales)

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Enterprise Sales

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In short

Seeking a highly motivated MS Engagement Lead (Sales) to spearhead Managed Services engagements across MOAI, focusing on Malaysia and Singapore. This role involves supporting existing operations, conducting assessments, developing end-to-end MS solutions, and driving proposals as part of a pre-sales team with significant C-level customer interaction and regional scope.

Responsibilities

  • Lead Managed Services engagements across MOAI, with a primary focus on Malaysia and Singapore.
  • Support existing operations with add-on sales, extensions, or renewals.
  • Conduct Operational Benchmarking Assessments (OBAs) for new opportunities.
  • Translate OBA findings into commercially viable end-to-end MS solutions.
  • Drive proposals as part of the Core 3/pre-sales team.
  • Serve as the primary interface towards customers for new MS opportunities.
  • Plan and lead OBA activities, including customer meetings, interviews, workshops, data collection, and analysis.
  • Present OBA findings to customers and internal stakeholders.
  • Engage with customers at all levels, including C-level, as part of the Core 3.
  • Orchestrate end-to-end commercial and technical MS solutions and value argumentation.
  • Ensure appropriate internal governance of MS opportunities in collaboration with the Account Team/Core 3.
  • Understand competitors’ MS offerings and Ericsson’s unique value.
  • Support select MOAI pursuits and travel to Ericsson and customer sites as needed.
  • When required, support Managed Services engagements in other MOAI countries in close collaboration with the regional team.

Requirements

  • University degree in Science/Engineering (Electronics/Telecommunications or similar); Business degree a plus.
  • 5+ years of Ericsson MS solution expertise; familiarity with SMSN portfolio.
  • Strong understanding of telecom operations (customer operations models, Ericsson Operations Engine, tools and processes).
  • Excellent communication and presentation skills with proven experience engaging senior and C-level stakeholders.
  • Ability and willingness to travel ~30–50%.
  • Eligible to work in Malaysia (foreign candidates on local terms, no LTA).
  • Valid passport and driving licence.

Desired Qualifications

  • Prior experience in MS operational roles is preferred.
  • Some travel may involve customer offices within Kuala Lumpur.
  • Some travel may involve travel within MOAI.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Build solutions never seen before to some of the world's toughest problems.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Opportunity to go beyond the status quo to craft what comes next.
  • Encouraging a diverse and inclusive organization is core to our values.
#MS#Sales#Engagement Lead#Pre-Sales#Solutions
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Shah Alam, Malaysia

Singapore, Singapore

Qualification

Bachelor

Applicants

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