Field Service Engineer (173818)
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Edwards is seeking a Field Service Engineer in Kaohsiung, Taiwan to install, commission, maintain, and troubleshoot products. The role involves providing on-site technical support, diagnosing issues, and ensuring customer satisfaction while adhering to company procedures. A Bachelor's degree in a related field and previous field service experience are required.
Responsibilities
- Install, commission, maintain, and troubleshoot Edwards products.
- Provide on-site technical support and ensure customer satisfaction.
- Diagnose and resolve or escalate equipment issues promptly.
- Follow safety, health, quality, and company procedures.
- Prepare service reports and give accurate feedback to management.
- Use company systems to manage service notifications and documentation.
- Participate in on-call support and respond to emergencies.
- Conduct routine inspections and preventive maintenance.
- Comply with customer site rules and company policies.
- Complete administrative tasks, training, and duties as directed.
Requirements
- Strong customer focus and commitment to delivering timely solutions.
- Ability to work independently, solve problems, and escalate issues when necessary.
- Strong communication and interpersonal skills, including customer engagement.
- Ability to share knowledge and collaborate effectively with team members.
- Commitment to safety, quality, and compliance with company policies and regulations.
- Basic written and spoken English proficiency.
- Proficient in using computer systems for reporting and documentation.
- Ability to read and understand technical documents and drawings.
- Bachelor's degree or equivalent qualification in Mechanical, Electromechanical, Electronics, or a related field.
Desired Qualifications
- Previous field service or customer-facing technical support experience is preferred.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#field service#engineer#technical support#customer service#mechanical#electromechanical#electronics#taiwan
Company
Atlas Copco Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Kaohsiung, Taiwan
Qualification
Bachelor
Applicants
Be an early applicant