Customer Service Representative
Retail & Consumer Services · Customer Service · Customer Support
In short
We are seeking an Dutch-speaking Customer Service Representative with a problem-solving mindset to join our team in Cairo, Egypt. You will provide excellent customer experience by responding to queries via phone and supporting a fast-growing mobility platform. This role offers competitive salary, transportation, and growth opportunities.
Responsibilities
- Support a fast-growing mobility platform, helping deliver reliable ride-hailing and everyday transportation solutions to millions of users.
- Contribute to account management and growth initiatives, strengthen relationships with driver-partners and strategic clients.
- Help bring seamless, customer-focused mobility experiences to market across digital and on-the-ground touchpoints.
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.
- Work rotational shifts 24/7.
Requirements
- C1/B2 written and spoken proficiency in Dutch.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt, and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Benefits
- Best salary in the market.
- Transportation provided.
- Medical and social insurance.
- International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
- Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
- One month paid training course that will introduce you to the specifics of the job.
#Customer Service#Dutch#CSR
Company
Transcom
Job Posted
5 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Cairo, Egypt
Applicants
Be an early applicant