The Job

Customer Advocate

Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Operations

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In short

HID Global is seeking a Customer Advocate in Galway, Ireland to join their Customer Success team. This role involves building customer relationships, managing inquiries via phone and email, ensuring data accuracy in CRM systems, and collaborating with sales and order management teams to provide an exceptional customer experience.

Responsibilities

  • Build and maintain excellent relationships with customers, both internal and external.
  • Ensure customer information is accurate in the CRM Salesforce.com.
  • Ensure eBS Oracle is set with accurate defaults for dedicated customer accounts.
  • Build knowledge of HID PACS products and attend training as required.
  • Deal with customer queries by phone and email via SF.com case management, escalating challenges as appropriate.
  • Resolve pre-booking holds with customers and internal stakeholders.
  • Coordinate with other departments to expedite/resolve customer orders, issues, and concerns.
  • Learn complex systems and processes.
  • Log all communication with customers on the CRM SF.com.
  • Proactively call customers to inform them of any changes relating to their orders.

Requirements

  • Must have a passion to make customer satisfaction their highest priority.
  • Must be a self-starter who can work with limited supervision but will escalate to management when necessary.
  • Ability to perform multiple tasks simultaneously to a high degree of quality/accuracy.
  • Capable of consistently achieving team/department goals and SLAs.
  • Solid team player who seeks to resolve customer issues interdependently with other areas of the company.
  • Ability to clearly and effectively communicate with customers by telephone and in written communication.
  • Attention to detail skills and diligence in follow-up and completion.
  • Must be currently and legally authorized to reside and work in Ireland.
  • Applicants must not require immigration sponsorship or employment visa sponsorship.

Desired Qualifications

  • Ability to learn complex systems & processes.

Benefits

  • Competitive salary and rewards package.
  • Competitive benefits and annual leave offering, allowing for work-life balance.
  • A vibrant, welcoming & inclusive culture.
  • Extensive career development opportunities and resources.
  • Opportunity to be part of a global organization pioneering hardware, software, and services.
  • Empowerment to work as part of a global team in a flexible work environment.
  • Opportunity to learn and enhance expertise.
  • Openness to ideas, including flexible work arrangements, job sharing, or part-time job seekers.
#Customer Success#Customer Service#Salesforce#Oracle#Galway#Ireland
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Company

ASSA ABLOY Group

Job Posted

3 weeks ago

Expires

in 1 month

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Entry

Locations

Galway, Ireland

Applicants

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