The Job

CTK Svc Sr. Associate [S], CTK

Logistics, Sales & Operations · HR & Admin · HR Operations

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In short

Amazon is seeking a Time and Attendance Operations Administrator for its Centralized Timekeeping (CTK) team in India. This role involves managing employee time records, resolving inquiries via chat and phone, and ensuring accurate data entry while adhering to company policies and legal compliance. The position requires strong attention to detail, excellent communication, and a customer-centric approach.

Responsibilities

  • Manage employee time records and provide HR support through chat and phone.
  • Handle employee inquiries regarding time and attendance & HR queries.
  • Ensure accurate and timely data entry for attendance management.
  • Maintain detailed records in the service case management system.
  • Apply Amazon's attendance policies and ensure compliance with state and federal laws.
  • Address HR queries using standard operating procedures and documentation.
  • Take full ownership of employee cases from initial contact to resolution.
  • Document process gaps and suggest service improvements.
  • Contribute to team initiatives for service enhancement.
  • Maintain a strong focus on customer service.
  • Report to the Time and Attendance Manager or designated Point of Contact.

Requirements

  • 6+ months of human resources experience OR 6+ months of customer service experience OR 6+ months experience in Amazon.
  • Bachelor's degree or equivalent.
  • 6+ months of Microsoft Office products and applications experience.
  • Knowledge of Microsoft Office products and applications (especially Excel).
  • Knowledge of Microsoft Office including Outlook, Word, and Excel.
  • Experience in confidential environments.
  • Communicate clearly in English through both verbal and written channels.

Desired Qualifications

  • 1+ years of Microsoft Office products and applications experience.
#Human Resources
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

India

Visakhapatnam, India

Qualification

Bachelor

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