The Job

Credit and Collections Analyst

Finance, Banking & Legal · Banking & Investments · Credit Analysis · Collections

Join for updates

In short

As a Collections Specialist in Mexico City, you will migrate and standardize cash collection and accounts receivable activities for B2B customers within a Shared Services Center. You will manage overdue invoices, resolve discrepancies, and improve process efficiency using platforms like Zuora and Oracle.

Responsibilities

  • Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
  • Perform day-to-day cash collection and accounts receivable activities for B2B customers.
  • Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
  • Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
  • Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
  • Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
  • Identify opportunities to improve process efficiency, consistency, and customer experience.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
  • Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
  • Experience working in a B2B operational environment.
  • Knowledge of Treasury and Credit Management practices.
  • Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
  • Experience handling customers and conducting payment follow-ups professionally.
  • Strong written and verbal English communication skills.
  • Ability to work effectively in virtual and multicultural teams.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage priorities, meet deadlines, and work with attention to detail.
  • Adaptability and willingness to support process migrations and changes in ways of working.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Be challenged, but not alone, joining a team of diverse innovators.
  • Be part of an organization that champions diversity and inclusion.
  • Ericsson is proud to be an Equal Opportunity Employer.
  • Ericsson Mexico is certified as a Great Place to Work®.
#credit#collections#finance#B2B#cash collection#accounts receivable#Zuora#Oracle
Ericsson Logo

Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Mexico City, Mexico

Qualification

Bachelor

Applicants

Be an early applicant