Case Mgr, CFFM [S], Disability and Leave Services
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon is seeking a Case Manager for their Disability and Leave Services team, a contractual role focused on providing comprehensive case management for employees dealing with leaves of absence and disability events. The role involves answering inquiries, applying benefits, reviewing documentation, and ensuring compliance with federal and state laws, serving as a single point of contact for employees throughout their leave.
This position requires a Bachelor's degree or equivalent, 2+ years of customer service experience, and knowledge of Microsoft Office Suite. A Master's degree and experience with confidential HR information, process improvement, and Six Sigma are preferred.
Responsibilities
- Initiate and respond to inquiries about leave and disability events, benefits, and options.
- Serve as a point of contact for assigned employees, providing holistic case management services.
- Review medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans.
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of leave events.
- Critically assess and adjust case management plans to an employee’s changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
- Respond to employee-impacting issues that may arise during a leave event and ensure proper communication.
- Identify and solve problems that may arise, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
- Educate managers and business partners on employee concerns and needs.
- Communicate regular updates to employees and stakeholders verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records for accurate and timely information/documentation.
- Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments/systems.
- Perform other duties as assigned.
Requirements
- Bachelor's degree or equivalent.
- Knowledge of Microsoft Office including Outlook, Word, and Excel.
- 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field.
Desired Qualifications
- Master's degree.
- Experience working with and protecting confidential and sensitive HR information.
- Experience with process improvement and stakeholder management.
- Experience with Six Sigma, or analytical and process improvement techniques.
Benefits
- Contractual role.
- Opportunity to be part of a best-in-class professional services program.
- Chance to make history by joining the Disability & Leave Services Team.
- Inclusive culture empowering Amazonians to deliver the best results.
#Disability#Leave Services#Case Management#HR#Benefits#Compliance#Customer Service
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Contract
WorkMode
Remote
Experience Level
Associate
Locations
Brazil
Hyderabad, India
Qualification
Bachelor, Master
Applicants
Be an early applicant