In short
As a Tower Lead for Support & Operations in Lucknow, you will ensure the timely resolution of escalations, deliver services as per the SOW, and implement organizational initiatives. Key responsibilities include driving revenue, meeting SLAs, overseeing operational hygiene, and implementing profit improvement plans.
Responsibilities
- Ensure generation of tower level EE & EN revenue.
- Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms.
- Oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW.
- Promote positive customer satisfaction and develop new initiatives/frameworks to improve the same.
- Oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives.
#Operations#Support#Tower Lead
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Lucknow, India
Applicants
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