The Job

Technical Support Engineering IC6

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering

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In short

As a Principal Technical Support Engineer at Microsoft, you will be a recognized authority driving strategic AI programs, defining governance standards, and influencing product development. This role requires a Bachelor's degree and extensive experience in technical support or IT, with a strong focus on AI/ML program ownership and executive stakeholder management.

Responsibilities

  • Operate as a recognized authority driving the strategic agenda for AI programs across divisions.
  • Define organization-wide Responsible AI, evaluation, and model-governance standards.
  • Hold teams accountable to performance and safety requirements throughout the AI lifecycle.
  • Be the definitive voice on program goals and prioritization across boundaries.
  • Orchestrate complex AI initiatives that span organizations.
  • Influence engineering and executive stakeholders on architecture and roadmap.
  • Oversee delivery end to end.
  • Invest heavily in thought leadership, shaping the discipline and mentoring other program managers.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 10+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • U.S. citizenship verified via a valid passport due to citizenship-based legal restrictions.
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 15+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
  • 15+ years in technical program or product management with a strong record of principal-level AI/ML program ownership.
  • Sustained record of organization-wide strategic impact in AI and industry credibility.
  • Proven history of defining AI evaluation and governance frameworks that get adopted broadly.
  • Executive-level stakeholder management and the judgment to set direction under significant ambiguity and technical risk.
  • Expert fluency across the LLM and agentic stack, data and evaluation strategy, model-risk and Responsible AI governance, and the cost, latency, and quality economics of production AI systems.

Benefits

  • The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year.
  • In the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is USD $165,600 - $303,600 per year.
  • Certain roles may be eligible for benefits and other compensation.
  • Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
#Technical Support#Technical Support Engineering#AI#Customer Service#Customer Success#AI Transformation#Responsible AI#Program Management#LLM#Machine Learning
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Executive

Locations

United States

Qualification

Bachelor, Diploma

Applicants

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