The Job

Technical Solution Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

Join for updates

In short

We are seeking a Technical Solution Support Specialist with 3+ years of experience to provide advanced technical support for Tool Flow Solutions products in Pune, India. This role involves customer-facing technical support, hardware/software troubleshooting, installation, commissioning, QA validation, documentation, and customer training.

Responsibilities

  • Provide high-quality 1st- and 2nd-level technical support for TFS hardware and software solutions.
  • Analyze, qualify and resolve customer incidents and service requests.
  • Perform remote and on-site troubleshooting, service, consulting, maintenance and repair activities.
  • Install, configure and commission TFS Cloud and on-premise solutions at customer sites.
  • Prepare hardware systems including Windows licenses, drivers, and software.
  • Conduct customer training for TFS hardware and software.
  • Execute testing activities in QA environments and document results.
  • Support bug fixing by validating corrections and retesting defects.
  • Create, maintain and update technical manuals, service instructions and internal knowledge articles.

Requirements

  • Proven 3+ years of experience in technical customer support, field service, troubleshooting, or comparable customer-facing technical roles.
  • Hands-on experience with electronically controlled industrial storage systems, industrial hardware, automation-related equipment, or comparable mechatronic / software-controlled environments.
  • Strong understanding of Windows-based systems, hardware environments, peripheral devices, drivers, network basics, and software installation processes.
  • Ability to work across Support, Quality Assurance, Development, Sales / Customer Success, partners, hardware suppliers, and international stakeholders.
  • Structured, analytical, and solution-oriented working style.
  • Ability to document findings clearly and follow issues through to resolution.
  • Willingness and ability to travel for customer installations, commissioning, and service assignments.

Desired Qualifications

  • Bachelor's or master's degree: Science, Technology, Engineering, Mathematics, and/or equivalent experience in the field of technology.
  • Windows administration, device driver handling, basic networking or endpoint troubleshooting knowledge.
  • ITIL Foundation or practical experience with structured incident, service request and escalation processes.
  • Experience with SaaS support models, cloud-based customer environments or remote support tooling is beneficial.
  • Basic SQL, scripting or log-file analysis skills.
  • Knowledge of industrial cabinet systems, tool management, manufacturing environments or CNC / machining-related customer contexts is a strong plus.
  • Good English communication skills in an international environment; additional regional languages are beneficial.

Benefits

  • Exciting growth journey in the digital era of manufacturing.
  • Opportunity to work with a market leader in CAM and metrology software.
  • Based in Pune, India at the Sandvik Innovation Hub.
  • Close collaboration with international teams and stakeholders.
  • Flexibility to support both remote and on-site customer situations.
  • Combines operational support delivery with continuous improvement.
#technical support#customer support#hardware#software#installation#commissioning#troubleshooting#QA#documentation#training#SaaS#on-premise#TDM#GlobalLine#ToolHive#CribWise
Sandvik Logo

Company

Sandvik

Job Posted

1 week ago

Expires

in 1 week

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Pune, India

Qualification

Bachelor, Master

Applicants

Be an early applicant