The Job

Technical Program Management IC4

Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Program Management

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In short

Microsoft is looking for a Technical Program Management IC4 to join their Azure Data engineering team. This role involves providing advanced technical support and troubleshooting for top Microsoft Fabric customers, acting as a Subject Matter Expert, and collaborating with engineering teams to drive issue resolution and product improvements. The position is hybrid, with one day per week in-office, and is based in Canada.

Responsibilities

  • Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers.
  • Assist customers and internal teams in resolving complex issues related to the implementation, configuration, optimization, and adoption of Microsoft Fabric workloads.
  • Act as a Subject Matter Expert (SME) in at least two Microsoft Fabric workloads.
  • Stay current with the latest platform capabilities, AI-powered innovations, features, and industry best practices.
  • Investigate and diagnose escalated issues by analyzing logs, telemetry, errors, and system behavior.
  • Leverage modern diagnostic and AI-assisted tools to accelerate root cause identification and resolution.
  • Collaborate closely with Product Group (PG), Customer Advisory Teams, Engineering, and Support organizations.
  • Drive rapid issue resolution, improve customer experience, and influence product quality across the Microsoft Fabric ecosystem.
  • Partner with PG to identify and prioritize bug fixes, feature enhancements, performance optimizations, and customer-driven feedback.
  • Shape the future direction of Microsoft Fabric and its AI-enabled capabilities.
  • Drive operational excellence through automation, scalable troubleshooting practices, knowledge sharing, and continuous improvement initiatives.
  • Build and maintain strong professional relationships with internal stakeholders and cross-functional teams.
  • Actively contribute to customer and community education by participating in technical forums, developing self-help documentation, publishing best practices, and creating quick “How-To” videos and technical guidance.
  • Demonstrate strong technical leadership, customer obsession, problem-solving skills, adaptability, and a growth mindset.

Requirements

  • Bachelor’s Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience)
  • 2+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desired Qualifications

  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
  • Deep knowledge in at least two Fabric workloads and troubleshooting experience.

Benefits

  • Typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
#Microsoft Fabric#Power BI#Azure SQL DB#Azure Cosmos DB#Azure PostgreSQL#Azure Data Factory#Azure Synapse Analytics#Azure Service Bus#Azure Event Grid#Technical Program Management
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Canada

Qualification

Bachelor

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