In short
Transcom is seeking a Team Leader in Cairo, Egypt, to inspire and develop teams, drive performance, and foster a positive culture. Responsibilities include coaching, monitoring performance, ensuring policy adherence, and collaborating with cross-functional teams. The role requires English proficiency (B2-C1), leadership skills, Microsoft Office proficiency, and 1-2 years of people management experience.
Responsibilities
- Lead, coach, and motivate a team to achieve performance, quality, and customer satisfaction targets.
- Monitor team performance, provide regular feedback, and develop action plans for continuous improvement and employee growth.
- Ensure company policies, operational procedures, and client requirements are consistently followed.
- Foster a positive and engaging work environment.
- Collaborate with cross-functional teams to resolve challenges, share best practices, and contribute to project success.
- Identify opportunities for process improvements and drive team engagement.
- Support the achievement of business objectives.
- Work rotational shifts.
Requirements
- English proficiency at B2 (Upper Intermediate) to C1 (Advanced) level.
- Strong leadership, coaching, and people management skills.
- Excellent verbal and written communication, interpersonal, and conflict resolution skills.
- Strong analytical and problem-solving abilities with a results-driven mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- A university/college diploma or equivalent degree.
- At least 1–2 years of experience in a Team Leader, Supervisor, or similar people management role, preferably in a BPO, customer service, or contact center environment.
- Experience managing team performance through coaching, feedback, and performance reviews.
- Ability to monitor KPIs, analyze performance metrics, and implement action plans to achieve operational targets.
- Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
- A proactive attitude, strong sense of accountability, and the ability to motivate and develop high-performing teams.
Desired Qualifications
- Experience working with workforce management, CRM, or contact center tools is considered an advantage.
Benefits
- Best salary in the market.
- Transportation provided.
- Medical and social insurance.
- Location in New Cairo.
- International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
#Leadership#Team Management#Customer Service#BPO#Contact Center
Company
Transcom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Cairo, Egypt
Qualification
Diploma
Applicants
Be an early applicant