The Job

Team Lead, Team Lead - AMZL

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

Amazon is looking for a Team Lead for its transportation team in Hyderabad, Telangana, to manage shift operations, support the DC manager, and drive operational plans. This role involves training associates, managing a multi-layer team, handling escalations, and ensuring excellent customer service and operational efficiency.

Responsibilities

  • Deliver training and coaching on Amazon processes, products, and operating model to Associates.
  • Work on the ground to enable the network with new product launches and partner with operations and other teams.
  • Maintain and publish routine reporting on current performance and business with Amazon.
  • Publish recommendations and action plans based on data.
  • Report on the overall Network Health in the assigned territory.
  • Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring.
  • Drive the team of associates for managing their targets.
  • Set proper expectations, provide clear status communications, and manage relationships with associates.
  • Work with process associates and station teams to improve operational aspects of their business.
  • Provide a great delivery experience and consistently enhance efficiency.
  • Handle day-to-day operational escalations and be available round the clock to manage issues.
  • Manage internal and external stakeholders.
  • Support station operations and/or customer deliveries.

Requirements

  • 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Strong leadership capabilities and people management skills
  • Ability to navigate ambiguity and drive clarity for the team in evolving situations.
  • Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
  • Good communication skills
  • Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
  • Listening skills: Gains input and commitment from all involved in delivering their specific part.
  • Strong Bias for great customer service
  • Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Desired Qualifications

  • Experience with Excel

Benefits

  • Inclusive culture that empowers Amazonians to deliver the best results for customers.
#AMZL#Telangana#Hyderabad#Fulfillment & Operations Management
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Hyderabad, India

Qualification

Bachelor

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