The Job

Support Services Specialist 12-months contract

Logistics, Sales & Operations · HR & Admin · Customer Support · Administrative Support

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In short

Ericsson is seeking a Support Services Specialist for a 12-month contract in Bucharest. The role involves managing communication between suppliers and internal business units, handling inquiries, and performing incident management within the ITIL framework. A degree in economics or accounting and at least one year of support service experience are required.

Responsibilities

  • Execute tasks according to job description and manager instructions.
  • Act as the first point of contact for suppliers and Ericsson employees via various communication channels.
  • Ensure good collaboration with team members and supporting functions.
  • Work closely with support functions to resolve critical cases.
  • Create and deliver documents/presentations as requested.
  • Handle inquiries by receiving them via email/chat and using computerized systems.
  • Manage Incident Management within the ITIL Framework, prioritizing and following up on tickets.
  • Assure Quality Control in key areas by providing support as required.
  • Respect private and confidential information, ensuring data security.

Requirements

  • Graduate in Economic, Accounting, or similar field.
  • Minimum 1 year of previous experience in support service and call center environment.
  • High level English skills.
  • Additional language skill: Italian, Spanish, Portuguese, or Chinese is a plus.
  • Understanding of the Purchase to Pay process is a plus.
  • Very good communication skills.
  • Attention to details.
  • Analytical skills.
  • Positive attitude.
  • Flexibility and adaptability.
  • Integrity and responsibility.
  • Fast learner.
  • Creativity.
  • Result-oriented attitude.
  • Customer-oriented attitude.
  • Teamwork.

Desired Qualifications

  • SAP knowledge is a plus.
  • AI knowledge is a plus.

Benefits

  • 25+ vacation days and an additional 2 days off per year for personal time.
  • Flexy time and hybrid ways of working.
  • Medical subscription for you and your close family.
  • Life and accidents insurance coverage.
  • Flexible benefits monthly budget with over 1000 offers (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts, etc.).
  • Short and long term variable pay plans available company-wide.
  • Rewards and recognition program.
  • Refer a friend program.
  • Internal communities of CSR Volunteers and sports teams.
  • Learning platforms and programs for skill development, including curated external content.
#support services#contract#customer service#ITIL#SAP
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Contract

WorkMode

Hybrid

Experience Level

Associate

Locations

Bucharest, Romania

Qualification

Bachelor

Applicants

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