Support Manager
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Business Analysis
In short
Saab Australia is seeking an experienced Support Manager to lead the delivery of integrated support services for a national Land Capability program. This leadership role involves overseeing engineering, logistics, maintenance, training, supply chain, and help desk operations to ensure customer satisfaction and mission readiness, requiring strong stakeholder engagement and problem-solving skills.
Responsibilities
- Provide leadership across all support service functions, driving safe, efficient, and customer-focused delivery.
- Lead a multidisciplinary team, manage key stakeholder relationships, and oversee sustainment performance.
- Ensure support activities align with Defence requirements, program objectives, and operational priorities.
- Provide clear direction, allocate responsibilities, and monitor performance across training, maintenance, logistics, help desk, and field support functions.
- Foster a collaborative, safe, and high-performance team culture aligned with Saab’s values.
- Develop workforce capability through internal stakeholder engagement, training, professional development, and succession planning.
- Define and allocate work priorities for systems integration teams to meet project milestones.
- Ensure delivery of engineering, Integrated Logistics Support (ILS), training, maintenance, and supply chain support activities in accordance with contracted requirements.
- Oversee help desk operations, maintenance services, and Field Service Technician (FST) deployments to meet customer requirements.
- Manage training delivery and training system updates, ensuring compliance with Defence frameworks.
- Oversee supply chain, spares management, and warehouse operations to maintain readiness and availability.
- Oversee adherence to quality, EHS, and configuration management requirements across Support Services.
Requirements
- Demonstrated experience delivering Defence sustainment, support services or Integrated Logistics Support (ILS) programs.
- Strong understanding of Defence sustainment frameworks, CASG processes and logistics management.
- Experience leading multidisciplinary teams across engineering, maintenance, logistics, training and customer support.
- Strong stakeholder engagement, commercial and supplier management skills.
- Knowledge of project management methodologies, Earned Value Management (EVM/CSSR) and Defence ERP/logistics systems.
- Eligibility to obtain and maintain an Australian Defence Security Clearance.
- Commercial acumen and experience managing subcontractor and supplier support arrangements.
- Excellent communicator, able to set clear expectations and provide feedback.
Desired Qualifications
- Tertiary qualifications in Engineering, Science or Business.
- AIPM CPPM (or equivalent) highly regarded.
Benefits
- Generous salary
- A range of outstanding benefits
- Inclusive working environment
- 6 weeks paid leave each year
- 14% Superannuation
- Free Income Protection Insurance
- Flexible working options
- Access to the Saab shares matching scheme
- Access to MySaab: our online store offering everything from cash back at hundreds of stores to discounts from exclusive partners
#Support Manager#Land Capability program#Defence#Integrated Logistics Support#maintenance#training#supply chain#field services#help desk#customer outcomes#asset sustainment#logistics management#stakeholder engagement#project management#EVM#ERP systems#security clearance
Company
Saab
Job Posted
1 week ago
Expires
in 3 weeks
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Adelaide, Australia
Brisbane, Australia
Canberra, Australia
Melbourne, Australia
Qualification
Bachelor
Applicants
Be an early applicant