The Job

Support Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing

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In short

Ericsson is looking for a Support Engineer in Mumbai, India, to provide data-driven solutions for customer-reported issues and ensure network stability. This role requires troubleshooting complex customer problems, escalating issues, and potentially participating in an on-call roster.

Responsibilities

  • Research, diagnose, troubleshoot, and resolve customer issues accurately and in a timely manner.
  • Work with different systems, software, and hardware, following standard procedures to escalate unresolved issues.
  • Lead investigations and drive the resolution of customer issues within the CS portfolio.
  • Actively participate in on-site activities when remote access is insufficient.
  • Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
  • Support problem management by identifying and categorizing significant operational or business impacting problems.
  • Participate in Security Reviews as the primary contact for customers and subject matter expert.
  • Handle Emergency issues raised by customers as part of an on-call roster (24/7).
  • Contact customers directly to discuss and understand problems, conveying technical information effectively.

Requirements

  • 4 to 5 years strong knowledge about 5G/4G RAN latest features.
  • Strong technical acumen when dealing with complex customer issues.
  • Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA.
  • Ability to perform tracing and complex logs analysis for RAN Nodes.
  • Must have call flows, protocols, and Interface related knowledge in 5G RAN network.
  • Ability to technically analyze and approve solution implementation for the customer.
  • Exceptional troubleshooting skill to solve customer issues without escalating to the next level.
  • Basic troubleshooting for Transport and Core network.
  • Must have worked in a telecom support/care/Level2/R&D/Integration function earlier.
  • Well versed with the customer support process.

Desired Qualifications

  • Experience with Ericsson will be preferred.

Benefits

  • Outstanding opportunity to use skills and imagination to push the boundaries of what’s possible.
  • Challenge to build solutions never seen before to some of the world’s toughest problems.
  • Be challenged but not alone, joining a team of diverse innovators.
  • Great Place to Work Certified™ in 2024.
  • Championing a diverse and inclusive organization.
#5G#RAN# Ericsson
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Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Mumbai, India

Applicants

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