The Job

Support Analyst - Customer Care

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support

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In short

As a Support Analyst for Customer Care in Noida, you will be instrumental in improving business efficiency via operational reporting and data management. This role involves identifying issues, streamlining processes, and collaborating cross-functionally to implement solutions for enhanced outcomes.

Responsibilities

  • Conduct thorough analysis to identify existing issues within business operations, utilizing contact center operations knowledge to enhance overall efficiency.
  • Optimize workflows by developing and implementing solutions tailored to project needs, ensuring alignment with customer service objectives.
  • Generate detailed reports and comprehensive analyses using analytical tools to inform decision-making and drive process improvements within the assigned project.
  • Collaborate cross-functionally with various teams to ensure seamless integration of enhancements, maximizing project outcomes and customer satisfaction.
  • Utilize advanced analytical tools and methodologies to continuously monitor performance metrics, suggesting strategic initiatives for ongoing optimization in contact center operations.

Requirements

  • Proficient understanding of contact center operations and customer service processes.
  • Strong analytical skills, with the ability to interpret data and generate actionable insights.
  • Excellent written and verbal communication skills for effective collaboration and reporting.
  • Familiarity with process mapping and documentation techniques.
  • Outcome-oriented mindset, focused on driving improvements and meeting project goals.

Benefits

  • Certification in Customer Service or Contact Center Management is optional but valuable
#Customer Care#Support Analyst#Operations#Reporting#Data Management#Process Improvement#Contact Center
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Noida, India

Applicants

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