Solution Architect

Job Summary

Responsibilities:

The AMS Solution Architect is responsible for leading (end-to-end ownership) the entire lifecycle of application support deal pursuits—from initial qualification through to deal closure process. This includes crafting solution strategies, designing operating models, estimating effort, leveraging AI / Gen AI for productivity improvements, preparing business cases, developing commercial models, presenting solutions, pricing, and participating in contract negotiations. This includes,

• Analyze customer business needs and articulate compelling value propositions using HCLTech’s service lines offerings to shape RFP responses.
• Design and tailor the operating model for RFP requirements.
• Perform ticket analysis, estimation, AI / Gen AI driven automation planning, and operational transformation for both AMS and AD streams.
• End-to-end solution design for overall RFP requirements, including the development of solution themes and transformation roadmaps.
• Drive internal reviews with Leadership on pursuit strategy, solution design, estimation methods etc.
• Participate the Solution defense with customer meeting either in person or virtually based on RFP requirements.
• Continuously innovate and refine deal differentiators to enhance win rates.
• Inspire and guide the team to deliver standout proposals that differentiate HCLTech in every customer engagement.

Qualification:

• Education – BE / B Tech / MBA
• 10+ years of IT experience including 5+ years of AMS Solution architect experience in managing the Application support and maintenance RFPs
• Excellent interpersonal, verbal, and written communication skills.
• Experience in AI / Gen AI based ticket automation and elimination propositions with familiarity in industry tools.
• Hands on delivery experience in managing Application support engagements(delivery) would be an advantage.

Key Responsibilities

1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To ensure knowledge up-gradation and work with new and emerging products/technologies
5. To manage Non Functional Requirement adaption for the solution
6. To contribute towards white/technical papers and knowledge base

Skill Requirements

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Other Requirements

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