The Job

Solution Architect

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

Ericsson is seeking a Support Engineer in Mexico City to analyze and troubleshoot customer Packet Core domain issues, providing solution-level support and leading root cause analysis. This role requires expert technical knowledge, extensive experience in support services, and strong collaboration and communication skills.

Responsibilities

  • Perform troubleshooting on Customer Packet Core domain issues/CSRs as primary domain & UDM as secondary domain.
  • Deliver Remedy/Resolution and analysis for Packet core 4G & 5G nodes (MME, EPG, PCC, PCG & WMG).
  • Provide solution level support to customers.
  • Lead Root cause analysis & drive escalation independently.
  • Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies.
  • Be willing to travel to Customer sites on need basis for local support activities.
  • Work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, KM & JIRA.
  • Provide feedback to R&D.
  • Work on Integration Packet Core products.
  • Stay abreast of new technology/technical areas and share information about solution to enable customer competence build.
  • Work across Packet Core & UDM domains.
  • Mentor new team members.

Requirements

  • Bachelor or Master of Engineering
  • Expert technical knowledge on Core domain nodes: (10+ years of experience)
  • Extensive experiences on support services and operations (8+ years)
  • Good hands-on experience on virtualized & Cloud-Native environments
  • Scripting Knowledge
  • Excellent ability to expertly represent Ericsson in customer environment
  • Proven ability to work and to make decisions independently and under time pressure
  • Articulate technical issues in clear and understandable manner
  • Excellent Collaboration Skills
  • Superb Communication Skills
  • Coaching & Mentoring Skill
  • Willingness to travel on short notice
  • Must Speak English and Spanish
  • Should be able travel to customer site as required
  • Available to join Team on-call roster after hours

Desired Qualifications

  • Good to have knowledge on CCXX nodes

Benefits

  • Outstanding opportunity
  • Chance to use your skills and imagination to push the boundaries of what’s possible
  • Build solutions never seen before to some of the world’s toughest problems
  • Challenged, but not alone
  • Joining a team of diverse innovators
  • Crafting what comes next
  • Ericsson Mexico is certified as a Great Place to Work®
#Service Delivery
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Mexico City, Mexico

Qualification

Bachelor, Master

Applicants

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