Software Engineer II
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
Commercial Engineering & AI (CEAI) is seeking a Software Engineer II in Dublin to develop the next generation of AI-powered consumer support experiences. This role involves designing, building, and operating secure, reliable services, with a focus on conversational AI, intelligent routing, and live service operations.
Responsibilities
- Design and deliver product features, contributing to technical decisions and operating live services.
- Build and improve multi-turn conversational experiences, including intent understanding, knowledge retrieval, and response generation.
- Develop and maintain automated evaluation, regression, and quality frameworks for AI systems.
- Write, debug, optimize, and refactor code for improved performance, reliability, and maintainability.
- Collaborate with engineers, product managers, designers, and support specialists to translate needs into software.
- Participate in monitoring, live-site support, incident response, and troubleshooting.
- Apply responsible AI, privacy, security, accessibility, compliance, and service-readiness requirements.
- Contribute to code reviews, engineering standards, test automation, and operational guidance.
Requirements
- Bachelor's Degree in Computer Science or a related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, TypeScript, or Python; OR equivalent experience.
- Experience designing, developing, testing, or operating software applications or services.
- Understanding of software engineering fundamentals, including data structures, algorithms, APIs, debugging, testing, source control, and software design.
- Experience collaborating with engineers and stakeholders to deliver software features.
Desired Qualifications
- Bachelor's Degree in Computer Science or a related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, TypeScript, or Python; OR Master's Degree in Computer Science or a related technical field AND 2+ years technical engineering experience; OR equivalent experience.
- Experience building and operating cloud services, distributed systems, web applications, or high-scale production services.
- Experience with conversational AI, generative AI, machine learning, search, retrieval, knowledge systems, intelligent agents, or model evaluation.
- Experience developing automated testing, evaluation, or regression frameworks for systems with non-deterministic behavior.
- Experience with production monitoring, observability, service reliability, live-site support, incident response, or on-call operations.
- Demonstrated customer focus, sound technical judgment, and the ability to independently own significant features.
- Commitment to responsible AI, security, privacy, accessibility, quality, and inclusive product development.
Benefits
- Typical base pay range for Software Engineering IC3 across Ireland: € 63,400.00 - € 105,700.00 per year.
- Certain roles may be eligible for benefits and other compensation.
#AI#Consumer Support#Software Engineering#Dublin
Company
Microsoft
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Dublin, Ireland
Qualification
Bachelor
Applicants
Be an early applicant