Service Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Maintenance & Reliability
In short
Tetra Pak is looking for a Service Engineer to deliver high-quality service to customers by performing maintenance, troubleshooting, and installations at customer facilities. This role requires significant travel and expertise in industrial systems, automation, and mechanical/electrical maintenance.
Responsibilities
- Travel to customer sites to perform preventive and corrective maintenance, troubleshooting, and installations.
- Analyze technical issues and escalate when needed using standard operating processes.
- Train customer operators and support production efficiency.
- Perform installation, commissioning, and performance validation of Capital Equipment at customer sites.
- Serve as lead engineer for Level 1 and Level 2 Capital Equipment installations.
- Lead the planning, coordination, and execution of preventive maintenance activities.
- Reinstating equipment and production lines to operational status in accordance with agreed service targets.
- Conduct root cause analysis, restore baseline operating conditions, and troubleshoot mechanical and electro-mechanical issues.
- Monitor service contracts and contribute to business development.
- Ensure compliance with safety, food quality, and reporting standards.
- Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
- Maintain a clean, safe work environment.
- Follow all safety protocols and promote a safe working culture.
Requirements
- Over 5 years of experience in installations, maintenance and/or service work on Tetra Pak equipment.
- Capability of independently performing preventive maintenance, troubleshooting industrial systems, executing installation tasks, completing rebuilding kit operations, and managing system upgrade implementations.
- Education in industrial systems, automation, or process engineering.
- Hands-on experience in maintaining manufacturing equipment is required.
- Proven ability to independently perform preventive maintenance, equipment installations, and rebuilding kit tasks.
- Strong automation knowledge in Allen Bradley frequency drives, GE Fanuc, Rockwell RSLogix 5000, DeviceNet, and Ethernet communication, or similar technologies.
- Ability to travel up to 90% of the time.
- Intermediate level of English (written and verbal).
- A valid driver's license is required for extensive travel to customer sites by car and air.
Desired Qualifications
- Experience with mechanical and electrical maintenance of ice cream manufacturing equipment is a plus.
- Familiarity with PAM/SAM and DMC is a plus.
- A growth mindset, indicating a willingness to learn and develop technical skills.
- A proactive, safety-first approach.
Benefits
- 401k company match
- Paid time off
- Paid holidays
- Health, dental, vision, life and disability insurance
- Paid parental leave
- Company credit card
- Annual performance bonus (10% of ABS)
- Market competitive compensation and benefits
- Flexible working arrangements
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Company
Tetra Pak
Job Posted
7 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Denton, United States
Applicants
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