Service Designer
Technology, Data & Digital · Product & Design · Product Management
In short
Volvo Group is seeking an experienced Service Designer in Göteborg, Sweden, to shape sustainable transport solutions. You will champion user needs, collaborate with stakeholders, and apply design thinking to solve complex business challenges from a user-centric perspective. This role is key to driving innovation and ensuring business goals align with end-user experiences.
Responsibilities
- Engage with stakeholders to gather and synthesize requirements for service design.
- Facilitate workshops to collect input and foster collaboration.
- Maintain a holistic view of the commercial landscape to identify opportunities.
- Align business goals with end-user experience.
- Apply design and design thinking to business challenges.
- Translate design solutions into business value and impact.
- Identify delivery gaps and minimize redundancies.
- Connect with front-line people impacting success.
- Provide insight into customer experience creation and internal alignment.
- Apply human-centered methodologies to create viable services and products.
- Collaborate closely with other Service and UX Designers.
Requirements
- Significant experience with large organizations and complex projects.
- Understanding of technical terminologies and ability to engage with product managers, architects, and software developers.
- Understanding of working in a digital product-centric operating model.
- Outcome-driven professional and reliable collaborator across all organizational levels.
Desired Qualifications
- Seriously experienced design thinker.
- Passion for solving complex business challenges from a user-centric perspective.
- Passion for and understanding of how to drive innovation contributing to business results with an evidence-based approach.
- Strategic thinker with practical application ('boots on the ground').
- Adaptable toolbox for Service Design.
Benefits
- Opportunity to shape the future of sustainable transport and infrastructure solutions.
- Work with next-gen technologies and collaborative teams.
- Make a difference on a global scale.
- Support fellow designers in their quest for excellence.
- Contribute to stakeholder visions, strategy, and delivery to realize business value.
- Shape the future service development to help customers succeed.
- Be part of a culture of care, inclusiveness, and empowerment.
- Opportunities for growth within Volvo Group.
#transport#sustainability#infrastructure#design#innovation#user experience#stakeholder management#business strategy#agile#digital transformation
Company
Volvo Group
Job Posted
8 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Göteborg, Sweden
Applicants
Be an early applicant