The Job

Senior Cloud Solution Architect

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Software Architecture · IT Support

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In short

Microsoft seeks a Senior Cloud Solution Architect to act as the customer's voice, translating needs into industry solutions and driving seamless customer experiences. This hybrid role involves extensive travel, technical leadership, and a focus on expanding cloud consumption and usage.

Responsibilities

  • Act as the voice of the customer/partner, identifying and translating problems into industry solutions.
  • Drive customer/partner experience through efficient delivery and seamless integration.
  • Proactively identify, escalate, and mitigate blockers.
  • Deliver solutions in line with company methodologies, ensuring proven practices and patterns are followed.
  • Identify new opportunities for Consumption, Usage & Unified expansion.
  • Operate according to operational excellence and proven practice standards throughout all sales stages.
  • Leverage market insights and demand signals.
  • Contribute to leading virtual teams using knowledge of Microsoft architectures.
  • Proactively identify gaps that enable solutions to scale across customers.
  • Collaborate across Microsoft and customer/partner teams to achieve objectives and increase satisfaction.
  • Manage business and technical risks, adapting methodology and applying governance principles.
  • Execute work in compliance with industry and Microsoft guidelines and procedures.
  • Prioritize among competing demands and identify where impact occurs with customers.
  • Prepare customers for operational readiness and achievement of business goals.
  • Help customers deploy for long-term organizational adoption to increase satisfaction and drive consumption/usage.
  • Guide customers/partners towards well-architected, cost- and performance-optimized solutions.
  • Provide feedback to Unified Delivery Team on VBDs to refine content.
  • Identify and evaluate industry trends and gather customer/partner insights.
  • Map existing architecture and digital transformation solutions to customer/partner business outcomes.
  • Capture opportunities in appropriate systems, processes, and tools.
  • Escalate and mitigate blockers to accelerate solution deployment, value realization, and usage/consumption.
  • Apply business, technical, industry, and/or enterprise knowledge to meet requirements and resolve constraints.
  • Share ideas, feedback, insights, success stories and strategic/technical input with Engineering and Product Offerings teams.
  • Identify patterns of feedback across customers/partners/territories/industries and leverage them for strategic insights.
  • Present business cases to influence product roadmaps, decision making, and bug fix prioritization.
  • Explain how solutions meet customer/partner outcomes and ROI goals.
  • Build relationships with Technical Decision Makers (TDMs) and bridge understanding between TDMs and Business Decision Makers (BDMs).
  • Interact with CIO, CISO and other C-level roles to bridge understanding of security, compliance, operational and risk requirements.
  • Anticipate and address customer/partner dissatisfaction and unmet needs.
  • Execute strategies to improve customer experience, value realization, and acceleration of transformation.
  • Identify and prioritize opportunities aligning with revenue goals, orchestrating pipeline growth with partners.
  • Provide assistance with partners and sales teams for proof of concept and technical pre-sales support.
  • Understand solution area-specific market opportunities and collaborate with GPS stakeholders.
  • Guide and support partners in developing repeatable offerings, practices, products, and solutions.
  • Advise partners throughout initial strategic customer implementations.
  • Assist leadership in identifying relevant areas for up-skilling and accreditations.
  • Role model technical readiness, both depth-aligned and breadth-aligned.
  • Act as a mentor, leading readiness and upskilling activities.
  • Educate colleagues on technical and non-technical concepts and share proven practices.
  • Contribute to leading virtual teams around technologies and customer/partner challenges.
  • Share ideas, insights, and strategic, technical input with technical teams and internal communities.
  • Demonstrate strong industry knowledge and increase recognition for Microsoft solutions.
  • Contribute to intellectual property (IP) and identify patterns for scalable models (e.g., CoPilot and AI scenarios).
  • Participate in external technical and non-technical community events to elevate the Microsoft brand.
  • Share learnings across internal teams.
  • Identify gaps through delivery, communicate them to stakeholders, and connect gaps/patterns across business and technology areas.
  • Drive changes and improvements to products, IP, technologies, and/or processes/practices.
  • Contribute to the development and modification of Microsoft's structured frameworks and methodologies.
  • Provide thought leadership and innovation to customers/partners and internal communities.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • Must have an active U.S. Government Secret Security Clearance.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Verification of U.S. citizenship is required due to citizenship-based legal restrictions supporting United States federal, state, and/or local government agencies.
  • Clearance verification information must be provided prior to an offer of employment.

Desired Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Benefits

  • Potential eligibility for benefits and other compensation.
  • Access to additional benefits and pay information via provided link.
#Cloud Solution Architecture#Customer Success#Technical Leadership#Business Impact#Customer Centricity#Partner Specialization
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Company

Microsoft

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

United States

Qualification

Bachelor, Master

Applicants

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