Senior Administrator - UCC Development Tools
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Systems Engineering · Cybersecurity
In short
The Sr Transmission Administrator in Noida, India, provides advanced technical support and ensures operational excellence. This role focuses on troubleshooting complex issues, performing root cause analyses, and implementing solutions to enhance customer satisfaction and maintain regulatory compliance.
Responsibilities
- Implement best practices in Transmission Operations, ensuring compliance with company policies.
- Provide advanced technical support for complex incidents, performing root cause analysis and implementing solutions for technical and security issues.
- Update and manage the knowledge base, train new team members, and coach analysts.
- Resolve complex tickets within agreed SLAs by collaborating with other support teams.
- Enhance customer experience by achieving first call resolution and proactively mitigating security threats.
Requirements
- Advanced proficiency in Transmission Technologies and Protocols.
- Strong analytical and problem-solving skills for troubleshooting complex incidents.
- Excellent communication and training skills for effective knowledge sharing.
- Solid understanding of regulatory requirements and quality standards in support operations.
Desired Qualifications
- ITIL Foundation Certification (Optional but valuable).
- Certified Information Systems Security Professional (CISSP) (Optional but valuable).
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Technical Support#Transmission Systems#IT Operations#Security
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant