The Job

Senior Administrator - Program & Project Management

Logistics, Sales & Operations · Project Management

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In short

The Sr. Project Executive Administrator is crucial for maintaining high-quality technical support and operational efficiency by troubleshooting, analyzing root causes, and implementing solutions. This role ensures adherence to quality standards and regulatory requirements, enhances customer satisfaction, and contributes to the organization's security posture.

Responsibilities

  • Adhere to Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
  • Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
  • Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
  • Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
  • Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Requirements

  • Advanced Proficiency In Project Execution And Support Operations.
  • Strong Knowledge Of Incident Management And Troubleshooting Techniques.
  • Excellent Analytical And Problem-Solving Skills.
  • Familiarity With Knowledge Management Practices And Training Methodologies.
  • Proficiency In Security Protocols And Policies Relevant To Support Operations.

Desired Qualifications

  • Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management Certifications

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Program Management#Project Management#Technical Support#IT Operations
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Madurai, India

Applicants

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