Scaled Delivery Manager, gTech
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations
In short
As a Scaled Delivery Manager in gTech Ads, you will manage operations serving Google’s customers at scale, driving efficiency through AI and managing vendor teams. This role involves close collaboration with managed service partners and internal teams, ensuring seamless delivery, meeting metrics, and maintaining business continuity.
Responsibilities
- Lead operations, inspire vendor teams, and enable an ecosystem of vendors/partner teams and support specialists to deliver positive customer experiences.
- Optimize and maintain processes, ensuring comprehensive training and resources.
- Drive impact through efficiency driven by AI, automation leading to reduced effort, and positive interactions.
- Collaborate with a set of cross-functional stakeholders and manage multiple relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.
- Deliver Key Performance Indicators (KPIs), maintain infrastructure, and secure budgets.
- Collaborate with stakeholders, support vendors, and advocate for operational needs.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a customer or client-facing support role in operations management.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
- English proficiency is a requirement.
Desired Qualifications
- MBA or Master's degree.
- Certification in Operations Six Sigma, COPC, Lean, or other relevant operations coursework.
- 5 years of experience analyzing data and generating business insights in order to guide business decisions.
- Experience using tech and analytics tools, with knowledge on SQL.
- Experience leading operational transformations with a focus on AI automation, process re-engineering (e.g., Six Sigma, Lean) and change management.
#gTech#Scaled Delivery Manager#operations management#stakeholder management#process improvement#AI automation#vendor management#performance metrics#business continuity#KPI delivery#budget management
Company
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Hyderabad, India
Gurgaon, India
Qualification
Bachelor, Master, Undergraduate
Applicants
Be an early applicant