In short
As a Sales Team Leader for Bedrooms at IKEA, you will oversee the daily operations of the sales floor team to ensure a consistent product presentation and excellent customer shopping experience. This role involves driving sales, managing co-workers, and executing commercial strategies in a fast-paced retail environment.
Responsibilities
- Oversee daily operations of the Sales floor team to ensure consistent product range presentation and customer shopping experience.
- Drive sales by ensuring co-workers have product knowledge, IKEA Concept tools, resources, and home furnishing expertise.
- Monitor and follow up on sales, supply, customer insights, and customer-centric KPIs.
- Secure Sales Location Management (SLM) for optimal ASSQ.
- Secure execution of the commercial calendar, strategies, and workbriefs.
- Plan and implement activities and add-ons throughout the store.
- Handle customer and co-worker issues in a positive and quick manner.
- Hire, onboard, and train co-workers, creating individual development plans.
Requirements
- 3 years of experience in a fast-paced, customer-oriented (service or retail) industry.
- Experience leading and developing people, preferably in a retail environment.
- Experience in customer service, problem-solving, and conflict handling techniques.
- Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
- Must be able to stand, walk, talk, type, reach, hear, see, twist more than 46% of the time.
- Open availability Monday through Sunday.
Desired Qualifications
- Caring about making a positive impact in the world.
- Understanding that greatness requires thinking differently.
- Valuing an inclusive and accepting work environment.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
#Sales#Team Leader#Bedrooms#Retail#Customer Service#Management
Company
IKEA
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
West Chester, United States
Applicants
Be an early applicant