RMA Engineer, Sr. – Hyperscaler/Server Products
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
The Senior RMA Engineer manages Return Material Authorizations for hyperscaler and enterprise server products, ensuring efficient evaluation, troubleshooting, and disposition of hardware. This role involves diagnosing failures, performing root cause analysis, and collaborating with engineering, supply chain, and customer support teams to maintain product quality and customer satisfaction.
Responsibilities
- Review and log returned server components and systems.
- Maintain accurate RMA records and audit documentation for compliance.
- Track reasons for returns and generate reports for trend analysis.
- Diagnose hardware failures down to component level.
- Perform root cause analysis and support corrective actions.
- Execute test plans for replacement parts and repaired units.
- Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
- Interface with engineering, supply chain, and customer support teams.
- Conduct cycle counts of RMA units and manage inventory.
- Coordinate repair, upgrade, and return-to-service processes.
Requirements
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
- Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience.
- PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
Desired Qualifications
- Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
- Strong debugging and soldering skills (micro miniature preferred).
- Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
- Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
- Excellent documentation, organizational, and communication skills.
- Ability to work cross-functionally and manage multiple priorities.
- Experience with hyperscaler environments (AWS, Azure, GCP).
- Familiarity with server validation processes and performance tuning.
- Understanding of compliance standards and ESD handling.
Benefits
- Competitive annual discretionary bonus program
- Opportunity for annual RSU grants
- Highly competitive benefits package
#hyperscaler#server products#hardware#RMA#return material authorization
Company
Qualcomm
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
San Diego, United States of America
Qualification
Bachelor, Master, Doctoral
Applicants
Be an early applicant