Product & Application Expert – Separation
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Process Improvement
In short
Alfa Laval seeks a remote Product & Application Expert – Separation in the US. This role involves providing technical expertise and solutions for separation equipment, supporting sales, training customers and employees, and analyzing equipment reliability. The ideal candidate has a technical degree, 5+ years of experience with rotating or industrial equipment, and strong customer-facing skills.
Responsibilities
- Serve as a subject matter expert (SME) in separation equipment products and applications.
- Proactively identify opportunities to enhance offerings, such as training and condition audits.
- Collaborate with Service Sales and Field Service teams to implement value-added services.
- Support the Service Sales team as a business partner and sales enabler for separation equipment.
- Directly support customers, including making visits and presentations to offer customized value propositions.
- Act as a cluster trainer, defining and delivering training programs for employees, channels, and customers.
- Champion new service products during their launch.
- Serve as a visible technical expert, troubleshooting complex issues, discussing products and applications, and promoting the Alfa Laval brand.
- Develop analysis methods to determine equipment and process reliability.
- Analyze data from connected equipment to identify reliability problems and recommend improvements.
- Generate leads and opportunities in OneCRM for service sales follow-up.
- Learn and utilize multiple Alfa Laval information technology systems.
- Travel estimated up to 40%.
Requirements
- Diploma/associate degree in engineering or a related field.
- 5+ years of rotating equipment or related industrial equipment experience.
- Strong product knowledge and/or application experience with decanter centrifuges.
- Ability to gather, analyze, and suggest solutions to process problems.
- Excellent customer interaction and engagement skills.
- Excellent verbal and written communication skills in English.
- Ability to use and learn Service digital tools.
- Team player with the ability to relate to people at all levels.
- Well-developed interpersonal skills and ability to work with international colleagues.
- Proven troubleshooting and problem-solving skills.
- Strong working knowledge of Microsoft Office and Windows.
- Electrical troubleshooting skills.
- Self-motivated with a determined work ethic.
- Structured and organized approach.
Desired Qualifications
- Pymetrics assessments may be applied during recruitment.
Benefits
- Challenging position in an open and friendly environment.
- Opportunity for personal and professional growth.
- Healthcare, dental, and vision plans.
- Robust wellness program.
- Generous 401(k) plan.
- Paid holidays.
- Paid time off benefits.
#Separation equipment#Technical support#Customer satisfaction#Sales process#Service culture#Continuous improvement#Product presentations#Training programs#Troubleshooting#Reliability analysis#Microsoft Office#Electrical troubleshooting
Company
Alfa Laval
Job Posted
12 hours ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Senior
Locations
Richmond, United States
Greenwood, United States
Houston, United States
Warminster, United States
Qualification
Diploma, Undergraduate
Applicants
Be an early applicant