Process Associate-Voice

Logistics, Sales & Operations · Sales & Business Development · Customer Success

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Process Associate-Voice for an on-site, full-time role in Chennai, Tamil Nadu, India. This position involves independently handling customer queries, resolving issues within defined SLAs, and meeting quality standards. The role emphasizes self-development, process improvement, and achieving customer satisfaction parameters.

Job Summary

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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#customer-service#voice-process#chennai#entry-level