The Job

Operations Coordinator

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success

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In short

Volvo Trucks seeks an Operations Coordinator in Warwick to manage customer breakdown cases and provide excellent service. This hybrid role involves flexible shift work averaging 40 hours per week and offers a competitive salary with benefits. Full training provided.

Responsibilities

  • Puts the customer first, always striving to deliver the best possible service and solution.
  • Takes ownership of breakdown cases across the UK, seeing each through to resolution.
  • Takes calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout.
  • Collaborates with the dealer network and colleagues across the UK to ensure seamless service.
  • Applies creative problem-solving to unexpected challenges to achieve the best outcome.
  • Uses Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently.

Requirements

  • Customer-focused and confident professional who thrives in a fast-paced, problem-solving environment.
  • Able to communicate clearly with a wide range of people, from drivers and fleet managers to business owners.
  • Comfortable working on the phones and managing cases directly with customers.
  • Experience in retail or customer service-facing roles, solving issues efficiently and effectively.
  • Open to shift work, supporting our 24/7 service to keep customers moving at all times.
  • Strong written and verbal communication skills.
  • Adaptable and proactive, finding solutions even in unexpected situations.
  • Supports colleagues and works well within a team.

Desired Qualifications

  • Experience with CRM systems or case management systems (advantageous).

Benefits

  • Matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
  • Access to Bupa Cover and Dental insurance.
  • Employee Assistance Programme including wellness, mindfulness and counselling services.
  • Teleworking from abroad for up to 1 week a year.
  • 33 days annual leave (increasing with length of service), plus the option to buy up to 5 additional days.
  • Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
  • Discounts on various purchases including shopping vouchers, cinema tickets, holidays and travel.
#customer service#operations#coordination#breakdown support#case management
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Company

Volvo Group

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Warwick, United Kingdom

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