Lead Administrator (Support &Operations)

Job Summary

· Good configuration knowledge & experience of Zabbix app and web

· Experience of setting up Zabbix monitoring on OS, Databases, VMware, Storage, Network devices and Web URLs.

· Experience of Zabbix host group and user management.

· Experience on discovery rules and discovery action on Zabbix frontend.

· Experience on Zabbix templates setup & design custom monitors

· Experience on setting up items and triggers on Zabbix frontend as per need.

· Good troubleshooting capabilities with regards to Zabbix issues.

· Experience on correcting monitoring inconsistencies.

· Work closely with SRE teams to implement Monitoring solutions.

· Use the existing documentation and find innovative solutions for new customer requirements.

· Create and maintain documentation and knowledge documents for your implementations and customizations.

· Experience with Windows and Linux operating system

· Familiar with LAN/WAN technologies

· clear understanding of basic network concepts / services

· Good understanding of multi-tier application architectures and application runtime environments

· Good understanding of ITSM tools such as ServiceNow

· Understands alerting and incident-based collaboration across the enterprise.

· Nice to have experience on automation around monitoring and increases use of automation in improving effectiveness.

· Familiarity with how large IT environments are set up across Cloud datacenters

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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