Lab Infrastructure & Operations Technician
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · DevOps
In short
We are seeking an organized and hands-on Lab Infrastructure & Operations Technician to manage engineering lab infrastructure, hardware assets, machine provisioning, and inventory operations. Responsibilities include lab administration, hardware procurement, asset management, machine provisioning and maintenance, and engineering support, ensuring engineering teams have necessary resources. This role requires a Diploma/B.E./B.Tech/BCA/B.Sc. in a related field and experience in IT support, hardware management, and lab administration.
Responsibilities
- Serve as the primary point of contact for engineering lab operations.
- Maintain overall lab health, organization, and operational readiness.
- Ensure test benches, development systems, and lab equipment remain functional and available.
- Coordinate lab infrastructure changes and equipment relocations.
- Work with procurement teams to identify, order, and track hardware requirements.
- Manage hardware including National Instruments (NI) Modules, PXI/PXIe Chassis and Controllers, Engineering Workstations, Test Equipment, and Network Devices and Peripherals.
- Coordinate with vendors for quotations, procurement, repair, and replacement processes.
- Maintain accurate inventory records and asset tracking databases.
- Track asset allocation, ownership, utilization, and availability.
- Conduct regular inventory audits and reconciliation activities.
- Manage hardware lifecycle from acquisition to retirement.
- Configure, deploy, and maintain engineering and test machines.
- Perform machine imaging, reimaging, OS installation, and recovery activities.
- Install and maintain software tools, drivers, and engineering applications.
- Troubleshoot hardware and software-related issues.
- Support developers and validation teams with machine setup and hardware requirements.
- Assist with workstation upgrades and hardware modifications.
- Support connectivity changes, hardware integration, and test setup requirements.
- Coordinate and execute machine replacement and upgrade activities.
- Assist with network connectivity changes and cable management.
- Support rack installations and hardware setup activities.
- Maintain documentation related to lab infrastructure and system configurations.
- Create and maintain SOPs, asset records, and operational documentation.
- Drive improvements in inventory control and lab management processes.
- Ensure accurate documentation of hardware configurations and asset movements.
Requirements
- Diploma (NTTF) in Electronics, Computer Engineering, Instrumentation, or a related field; or B.E./B.Tech in Electronics, Electrical Engineering, Computer Science, Information Technology, Instrumentation, or a related discipline; or BCA or B.Sc. in Computer Science, Information Technology, or a related field.
- Experience supporting engineering labs, hardware assets, IT infrastructure, or technical operations environments.
- Knowledge of hardware inventory management and asset lifecycle processes.
- Experience with computer hardware troubleshooting and maintenance.
- Familiarity with Windows operating system installation, imaging, reimaging, and recovery processes.
- Understanding of engineering lab administration and operational support activities.
- Ability to coordinate with vendors, procurement teams, and internal stakeholders.
- Strong documentation, reporting, and organizational skills.
- Working knowledge of networking fundamentals and connectivity concepts.
- Proficiency with Microsoft Office applications and asset management tools.
- Strong problem-solving, prioritization, and customer service skills.
- Effective verbal and written communication abilities.
Desired Qualifications
- Experience working with National Instruments (NI) hardware and related test environments.
- Familiarity with PXI and PXIe systems.
- Experience supporting engineering development, validation, or test laboratories.
- Basic PowerShell scripting knowledge.
- Understanding of development and test infrastructure environments.
- Experience managing hardware procurement, inventory audits, and asset tracking systems.
- Exposure to workstation deployment, hardware upgrades, and lab infrastructure project
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
#IT support#hardware management#lab administration#inventory management#machine provisioning#asset tracking#vendor coordination#troubleshooting#documentation