KDP Support Analyst
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
The KDP Support Analyst will be the primary point of contact for authors using Amazon's Kindle Direct Publishing platform, handling inquiries via email, phone, and chat. This role requires at least one year of customer service experience, strong communication and analytical skills, and the ability to work on-site in Chennai.
Responsibilities
- Process and respond to email, phone, and chat contacts from KDP website users.
- Maintain clear, polite, and professional written and verbal communication.
- Meet quality, productivity, and time management goals.
- Use customer service tools to troubleshoot and provide accurate responses.
- Escalate customer issues appropriately and in a timely manner.
- Proactively communicate system and process issues, striving to enhance customer experience.
- Document research and interactions clearly and concisely.
- Flexibility to work shifts including overnight and weekends.
Requirements
- Fluent in speaking, writing, and reading English.
- Willing to work from the office.
- Minimum of 1 year of experience handling multiple forms of direct customer inquiries (calls, chats, emails).
- Adequate communication skills.
- Proven ability to provide high-quality customer service in a fast-changing environment.
- Basic computer navigation skills, including website/web browser and internet usage.
- Analytical skills required.
- Ability to research, replicate, categorize, and document customer issues.
- Proven ability to use data and research to inform actions and resolutions.
- High-speed internet services with specific performance recommendations (Octane 2.0 score, latency, download speed).
Desired Qualifications
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Ability to understand complex problems and respond to authors.
- Basic familiarity with web technologies and HTML is highly desirable.
- College graduates.
Benefits
- Team environment that thrives on innovation and excellence.
- Opportunity to work for a team that delights customers, solves problems, and is the face of the company.
- Inclusive culture that empowers Amazonians.
- Workplace accommodation and adjustment support for individuals with disabilities.
#KDP#Customer Support#Amazon#Kindle Direct Publishing
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Chennai, India
Qualification
Bachelor
Applicants
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