IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Amazon is seeking an IT Support Associate in Bengaluru, Karnataka. This role involves providing efficient IT support, troubleshooting end-user devices and operating systems (Windows, Linux), and adhering to standard operating procedures. The position requires a Bachelor's degree and a minimum of 1 year of Service Desk or technical support experience.
Responsibilities
- Interact with Amazon Internal customers including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures for consistency and efficiency.
- Resolve issues on various client devices, including desktops, laptops, printers, and scanners.
- Troubleshoot issues on various operating systems, specifically Windows and Linux.
- Work a 5-day week with scheduled days off varying based on shift patterns and business needs.
- Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Minimum of 1+ year of Service Desk or technical support work experience.
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
Benefits
- Inclusive culture empowering Amazonians to deliver the best results for customers.
#IT Support#Service Desk#Troubleshooting#Windows#Linux#Customer Support
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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