IT Support Admin
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Synopsys is seeking an IT Support Admin in Canonsburg, Pennsylvania. This role focuses on managing hardware, troubleshooting technical issues for employees, and ensuring smooth IT operations within the organization.
Responsibilities
- Manage laptop and accessory ordering, receiving, inventory tracking, and distribution.
- Provide day-to-day support for laptop, desktop, and mobile device issues for local and remote employees.
- Troubleshoot and resolve software and hardware problems, escalating when appropriate.
- Coordinate hardware shipping and returns, including packaging, labeling, and chain-of-custody practices.
- Support rollouts of new tools, systems, and updates to end users.
- Maintain desktop environment security practices.
- Assist with basic upkeep, hardware replacements and troubleshooting of network, teleconference, lab, and data center equipment.
Requirements
- Proficiency supporting Windows and macOS endpoints in a professional environment.
- Customer-first mindset and clear communication in spoken and written English with technical and non-technical users.
- Hands-on familiarity with PC hardware components and structured troubleshooting skills.
- Working knowledge of mobile operating systems (iOS and Android) and common device, application, and connectivity problems.
- Strong organizational habits to manage inventory, assets, shipping/receiving, and multiple concurrent support requests.
- Familiarity with Microsoft Office, Excel, and SharePoint for tracking, documenting, and coordinating work.
- Ability to document and follow standard operating procedures and contribute to improving support processes.
Desired Qualifications
- Approach support with curiosity and discipline, asking targeted questions and validating assumptions before acting.
- Be responsive and transparent, setting expectations early and keeping users informed until the issue is fully resolved.
- Balance empathy with efficiency, adapting communication style for technical and non-technical partners.
- Take ownership end-to-end, following through on details like documentation, handoffs, and root-cause notes.
- Stay organized under competing priorities, triaging effectively and shifting gears without dropping commitments.
Benefits
- Comprehensive medical and healthcare plans.
- ETO and FTO Programs.
- Maternity and paternity leave, parenting resources, adoption and surrogacy assistance.
- Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.
- Retirement plans.
- Competitive salaries.
- Annual bonus, equity, and other discretionary bonuses may be eligible.
- Comprehensive health, wellness, and financial benefits.
#Information Technology#IT Support
Company
Synopsys Inc
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Canonsburg, United States
Applicants
Be an early applicant