The Job

Head of Post GA Business Operations

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

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In short

Ericsson is seeking a Head of Post GA Business Operations in Noida, India, to lead end-to-end operations, manage budgets, and oversee product lifecycle. This role requires extensive leadership experience in telecom BSS/OSS and a strong understanding of automation, AI/GenAI, and DevOps.

Responsibilities

  • Manage teams, performance, workforce planning, competence development, succession planning, and employee well-being.
  • Own offering-level budgets, forecasting, cost control, and value realization.
  • Oversee Post-GA Maintenance operations, including lifecycle decisions, release quality, delivery timelines, and operational efficiency.
  • Coordinate third-party support licenses, including budgets, purchase orders, invoices, and financial reporting.
  • Own and improve processes, methods, tools, documentation, and governance.
  • Manage Maintenance metrics, reporting, data quality, business reviews, root-cause analysis, and corrective actions.
  • Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development, and Support.
  • Promote standardization, transparency, accountability, customer focus, and fact-based decision-making.

Requirements

  • University degree in Engineering, ICT, Computer Science, Telecommunications, or related field; advanced degree (e.g., MBA) is a plus.
  • 18+ years in telecom BSS/OSS Product Development, Program Office, including 12+ years in leadership roles with accountability for Design Maintenance delivery in domains like Ericsson Charging, Ericsson Billing, Ericsson Orchestration etc.
  • Proven people leadership managing large, cross-functional teams, with focus on talent development, performance management, and building a high-performing culture.
  • Deep experience in automation/industrialization, AI/GenAI adoption (including agentic solutions), CI/CD/DevOps, product lifecycle upgrades/adaptations, and service readiness in cloud-native, programmable network environments.
  • Ability to operate as a senior interface to Sales/Portfolio/Engineering/Services with clear governance and stakeholder alignment in matrixed, global environments.
  • High integrity, strategic mindset, customer-centricity, and a track record of driving operational excellence and sustainable growth.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Build solutions never seen before to some of the world's toughest problems.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Be part of an organization that champions diversity and inclusion.
  • Encourages people from all backgrounds to apply and realize their full potential.
#Business Operations#Post GA#Telecom BSS/OSS#Leadership#Budgeting#Forecasting#Lifecycle Management#Third-party Support#Process Improvement#Stakeholder Management#Automation#AI/GenAI#CI/CD#DevOps#Cloud-Native
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Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Noida, India

Gurgaon, India

Qualification

Bachelor, Master

Applicants

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