The Job

German-Speaking Technical Support Representative Intern

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

Emerson is looking for a German-Speaking Technical Support Representative Intern to join their team in Debrecen, Hungary. This hybrid, part-time role involves creating and resolving technical issues for customers, managing customer data, and contributing to knowledge-based articles. The ideal candidate has technician-level education or is pursuing a bachelor's degree in an engineering or science field, with intermediate/advanced German and English skills.

Responsibilities

  • Create and route technical issues for all customers.
  • Handle inbound technical support requests via Phone, Email, and Web.
  • Validate customer entitlements and approve exceptions for unentitled customers.
  • Dispatch out-of-scope technical issues to the appropriate support group.
  • Create and manage customer data records within applications.
  • Resolve customers’ single incidents during activation, installation, implementation, and/or maintenance.
  • Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Capture and document knowledge to enable self-service resolution.
  • Learn and adopt Knowledge-Centered Service (KCS) methodology.
  • Enable customers to self-serve by creating and editing Knowledge based articles.

Requirements

  • Technician-level education in engineering or a science-related field (e.g., IT, electronic engineering, automotive, manufacturing support, or other).
  • Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
  • Intermediate or advanced level of German and English, oral and written.

Desired Qualifications

  • Communication – Conveying information and ideas clearly and concisely to individuals.
  • Problem Solver – Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
  • Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
  • Understanding of essential networking principles and equipment.
  • Basic knowledge of programming languages.
  • Strong understanding of technical elements required to solve low-complexity issues.
  • Basic understanding of core products to solve mid-complexity issues with the help of others.
  • Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
  • Collaborative – Team oriented with the ability to effectively collaborate with peers.
  • Customer Focus – Uses understanding of customer needs and the organization’s customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.

Benefits

  • Contribute to a workplace where every employee is valued, respected, and empowered to grow.
  • Foster an environment that encourages innovation, collaboration, and diverse perspectives.
  • Ongoing career development and growing an inclusive culture.
  • Support through mentorship, training, or leadership opportunities.
  • Opportunity to work for a global leader in automation technology and software.
  • Equitable opportunities, celebration of diversity, and embracing challenges.
#Technical Support#German#English#Internship
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Company

Emerson

Job Posted

1 month ago

Employment Type

Internship

WorkMode

Hybrid

Experience Level

Entry

Locations

Debrecen, Hungary

Qualification

Undergraduate, Diploma

Applicants

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