The Job

FBA Operations Lead, FBA

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

Amazon FBA is looking for an Operations Lead in Bengaluru, India, to investigate key processes and defects, drive data analysis, and support merchant and customer experiences. This role involves leading investigations, analyzing data sets to identify problem statements, creating SOPs, and reporting on program metrics.

Responsibilities

  • Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
  • Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
  • Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems.
  • Work to submit product ideas to drive SOPs at scale.
  • Report metrics related to the program and draw insights on key patterns/ problems.

Requirements

  • 1+ years of data-driven business operations processes experience.
  • Bachelor's degree.
  • Speak, write, and read fluently in English.
  • Experience with Microsoft Office products and applications.
  • Experience with Excel.

Desired Qualifications

  • Knowledge of consumer product compliance processes and regulations.
  • Experience in regulatory compliance management with government agencies.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#Fulfillment#Operations#Management
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Company

Amazon

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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