Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

Smart Summary

AI-generated overview of this position

HCLTech is seeking an IT Support Engineer in Nagpur, Maharashtra, India. This role serves as the primary contact for end-users, responsible for troubleshooting hardware, software, and network issues, managing user accounts, and provisioning hardware/software. The position requires strong English communication skills and experience with ITSM systems like ServiceNow.

Job Summary

vital first point of contact between an organization\'s end-users and its IT department

Key Responsibilities

Incident Management: Serve as the first point of contact via phone, email, or ticketing systems. Troubleshoot and resolve hardware, software, and network issues.Access Management: Handle user account administration, including password resets, permission changes, and onboarding/offboarding employees.Hardware/Software Provisioning: Install, configure, and update applications, as well as set up and test new computer equipment.Ticket Escalation: Document client interactions in ITSM systems (e.g., ServiceNow). Escalate complex issues to Level 2/Level 3 teams when necessary and follow up to ensure resolution.Knowledge Base Maintenance: Create and update internal documentation, troubleshooting guides, and FAQs for end-users

Skill Requirements

English

Other Requirements

NA

#IT Support#Microsoft Windows#Microsoft Servers#Nagpur Jobs#On-site